Position:

Star Assistant

Role:

Point of contact for customers, showroom receiving customers & sales support.

Duties:

1.          Representing the company on the telephone and being the initial point of contact for all visitors and business partners by personally welcoming them.

2.          Welcoming and approaching visitors in a friendly and open manner.

3.          Looking after customers waiting in the showroom, in the service area and in the bistro.

4.          Personally, establishing contact between customers and the member of sales staff responsible or other internal contacts.

5.          Passing on customers to contacts responsible in affiliated companies.

6.          Taking / making calls and, if necessary, putting callers through (switchboard).

7.          Making a note of calls and passing these on to the relevant person.

8.          Arranging for employees who are currently not available to return the call.

9.          Sending out information.

10.      Maintaining a database of those expressing an interest in Mercedes-Benz products.

11.      General source of information for customers.

Job Requirements:

University degree or equivalent

0 – 2 years’ experience in a customer support related function, preferably in the automotive industry.

Knowledge of the brand / MB service quality standards

Good PC knowledge

Bi-lingual (English and Arabic)

Excellent communication and telephone manners

Highly organized and presentable